Shipping policy

BUILT FOR THE GAME. DELIVERED WITH CARE.

At Merchandise Capital, we focus on getting the essentials to you reliably and transparently. Below is everything you need to know about how orders move from checkout to your door.

ORDER PROCESSING

All orders are processed within 11–15 business days after payment confirmation.

During high-demand periods (new drops, promotions, or holidays), processing may take slightly longer. We’ll always keep you informed if delays occur.

Orders are not shipped or delivered on weekends or public holidays.

SHIPPING TIMES

Shipping times depend on your location and the item ordered.

Estimated delivery times:

Local & Regional Orders: 5–10 business days
International Orders: 7–15 business days

Please note: delivery times are estimates and may vary due to customs processing, local carriers, or peak seasons.

SHIPPING COSTS

Shipping costs are calculated at checkout based on:

Your location
Order size and weight

Any applicable shipping fees will be clearly shown before you complete your purchase.

ORDER TRACKING

Once your order ships, you’ll receive a shipping confirmation email with tracking details.

Tracking updates may take 24–48 hours to appear after dispatch. If you don’t see updates immediately, that’s normal.

CUSTOMS, DUTIES & TAXES

For international orders, customs duties or import taxes may apply depending on your country.

These charges are not included in your order total and are the responsibility of the customer. Merchandise Capital is not responsible for delays caused by customs clearance.

INCORRECT OR INCOMPLETE ADDRESSES

Please double-check your shipping details at checkout.

If an order is delayed or returned due to an incorrect or incomplete address provided by the customer, we may not be able to offer a replacement or refund.